The terms and conditions that follow establish the grounds for reservations for our experiences for customers (you) and Bratislava Experience.
1.- Secondary Agency.
BE only acts as an agent of the suppliers we work with (housing, transport and other activities) to build the experiences shown on our website, magazines or other media. We are not a principal agency.
2.- Deposit and payments.
Once you have contacted us and we have made a proposal for a day(s) in Bratislava, and have been provided a quote, which you have accepted, contract between you and BE will be entered into, upon receipt of payment by BE or, in the case of a late booking after receiving full payment.
We will send you a confirmation of reservation of the deposit or full payment, detailing the total cost, the amount paid and where appropriate, the remainder payable.
3.- Late Reservations
You can book our experiences at any time. But in case of late bookings, the full experience must be paid by credit card. However, we recommend that you book your experience in advance so we can build your experience together with BE and thus guarantee the experience(s) of your choice.
4.- Our prices do not include VAT.
Any cancellation must be notified to BE in writing and shall be effective only upon receipt of such written notice. The cancellation fees that apply are as follows: more than 30 days before the experience, the deposit will be returned. 15 to 30 days before the deposit, the 50% will be returned; 8 to 14 days before, 20% of the total cost of your experience, 7 days or less, 0% of the total cost of your experience. Depending on the reason for your cancellation, you may be able to reclaim these cancellation charges from your insurance company, if you have taken out travel insurance.
6.- If you wish to change your booking (e.g. change the dates of your travel, accommodation, tours and experiences in general) we will use our best efforts to meet your request, however, you may have to pay for any additional costs incurred as a result of this change if applicable (e.g. cancellation fees payable to hotels and other suppliers). A modification fee of 50 euros per person may be charged to cover administration costs incurred.
On the other hand, if you decide to change your holiday in any way, once they have begun (e.g., accommodation or the duration of your stay), we accept no responsibility for loss, damage or additional expense and cannot guarantee the repayment of expenses already paid by you.
7.- If we cancel your reservation
In exceptional circumstances, we may be required to cancel your reservation. If so, we will do our best to offer you a suitable alternative. If this is not acceptable, we will refund the full amount you paid BE.